Frequently Asked Questions

Where are you located?

Our Address is 15430 Cabrito Rd #1 Van Nuys Ca 91406

What are your hours?

Showroom Open 10am to 6pm Tuesday-Saturday, except for the following holidays:

• New Year's Day
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day  
• Thanksgiving Day
• Christmas Holiday Week (Dec 24th-Jan 1st)

What is your email address?

Our primary email addresses are:

[email protected] – buying or selling appliances - please provide website listing numbers for sales inquiries. Send us photos of your appliances inside and out in good working condition less than five years old no parts missing that you are trying to sell, along with the location of the appliances with a stair count if applicable. We will then send you an offer, with pickup included.

[email protected] – please provide your name, address, phone number and make/model of machine that you need serviced, along with a description of the problem. Our 90 day warranty covers all fees during that time frame.

What does appliance service/repair cost?

We can provide service to our customers who have appliances in need of repair. Our fees are as follows:

$50 diagnostic flat fee. You will be provided with a separate written estimate repair fee after your appliance has been diagnose.

If an appliance repair requires two technicians to complete repair please provide information so we can provide the proper help. This is common with stacked washers and dryers. Sorry, but we do not service built-in appliances due to liability and the risk of damage to structures. Please call the store to set up your appointment.

What are your delivery/installation/haul away fees?

Labor fees are based on mileage as follows:
0.1-10 miles = $60
10.1-20 miles = $70
20.1-30 miles = $80
30.1-40 miles = $90

(LOCAL DELIVERIES ONLY, NO SHIPPING OUT OF STATE)

This fee covers up to Two (2) appliances delivered to the same location. A $20 fee for each additional piece will apply. Any delivery over 30 miles from our store in Van Nuys will require a minimum purchase amount. One Haul Away is included per appliance purchased. Call the store for details.

Door reversal labor fee - $50 top mount fridges that are compatible

$50 Labor fee for fridge door removal & reassembly (2 DOOR )

$75 Labor fee for fridge door removal & reassembly (3 DOOR )

$100 Labor fee for fridge door removal & reassembly (4 DOOR )

What do you charge for installation?

We charge a flat labor fee of $20 per appliance for most installations

$100 labor fee for the installation of stacked washer / dryer or laundry center

What if I have stairs at my location?

We charge a $100 labor fee for all installations between 6-20 steps

(NO INSTALLATIONS OVER 20 STEPS NO EXCEPTIONS)

What is your Warranty policy?

All of our used appliances carry a 90 day warranty, covering all parts and labor. If you have a service issue, you can call us or send an email (listed above) and we will get you scheduled as soon as possible.

All of our new appliances carry the manufacturer's warranty, you must register your appliances with the manufacturer to obtain any warranty service from the factory.  Extended service plans are available, please inquire at the time of purchase.

What forms of payment do you accept?

We accept cash, check, zelle, debit cards, or financing options are available.

All credit cards will be charged a 3.5% processing fee at the time of purchase.